Last week my laptop stopped working.
Super inconvenient & stressful, not to mention the financial pressure of needing to replace it etc.
I took it to a local Camden IT shopfront, 2 hours later I received call, it couldn't be repaired..
Absolutely devastated, annoyed at myself for all the data lost & now using a borrowed laptop, I have struggled the last week to try and catch up.
Today, I ran into Pete & Lisa from Help2U in Camden. Whilst chatting, the deceased laptop was mentioned.
Pete offered to take a look and see if he could see what was wrong (Please note, the laptop had been picked up from the "other" IT place, with its hard drive handed over out of the laptop, I had planned to look for a place I could recycle or dispose of the laptop this weekend) so he left with it & I expected nothing tbh.
Well, less than an hour later, Pete was back..and my laptop was ALIVE! I tell you, the man is a Laptop whisperer.. he mentioned a loose wire, the reality is, he took the time, he found the problem, he fixed it!
So, the moral to this story.. not all IT services are equal!
(Yes, I visited the original service (cough) provider & shared my feedback, with my revived laptop in my hands..
I think the reality that this had caused me stress, & was about to cost me 2k to replace the laptop, was lost on this company, I will certainly not return or recommend them.)
If you want someone that actually cares, does the job and really wants to HELP, get in touch with Lisa & Pete from Help2U.
I am converted, I witnessed an IT miracle today!😀